Returns & Cancellations Policy
At Passionate Provisions LLC, we want customers to feel confident when purchasing commercial kitchen equipment. Because many commercial products are large, specialized, made-to-order, or fulfilled directly through manufacturers and distributors, return and cancellation eligibility may vary by product and supplier.
Contact Us Before Returning Any Equipment
All return requests must be submitted to Passionate Provisions LLC for review and authorization before any product is returned.
Please do not ship equipment back to the manufacturer, distributor, or original shipping location without receiving return instructions from us.
Unauthorized returns may be refused and may not qualify for a refund.
Return Eligibility
Return eligibility is determined based on the condition of the equipment and the applicable manufacturer or distributor return policy.
Depending on the product and supplier, approved returns may be subject to:
- Restocking fees
- Return freight charges
- Original or outbound freight charges
- Inspection requirements
- Manufacturer or distributor authorization
- Other reasonable charges associated with the return
Applicable charges may be deducted from any refund.
Items That May Not Be Returnable
Certain products may not qualify for return, including but not limited to:
- Special-order or custom-configured equipment
- Equipment that has been installed or used
- Products that have been modified
- Items missing original packaging, components, manuals, or accessories
- Clearance or final-sale merchandise when identified as such
- Products otherwise designated as non-returnable by the applicable manufacturer or distributor
Return eligibility will be communicated after your request has been reviewed.
Manufacturer-Specific Return Terms
Because Passionate Provisions LLC works with multiple commercial equipment manufacturers and distributors, return requirements, time limits, restocking fees, freight responsibilities, and other conditions may vary by product and supplier.
Product-specific, manufacturer-specific, or written order terms provided before or at the time of purchase may apply in addition to this general policy. Where those terms differ from this general policy, the more specific terms applicable to that product or order will govern.
Order Cancellations
If you need to cancel an order, contact Passionate Provisions LLC as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, been released to a manufacturer or distributor, shipped, entered production, or been submitted as a special order, cancellation may no longer be possible or may be subject to applicable fees.
Submitting a cancellation request does not guarantee that an order can be canceled.
Damaged Shipments
Shipping damage is handled separately from standard returns.
Customers should inspect commercial freight shipments upon delivery whenever reasonably possible.
If visible damage is present:
- Photograph the damaged packaging and equipment.
- Note the damage on the carrier's delivery receipt before signing.
- Retain all packaging and shipping materials.
- Contact Passionate Provisions LLC promptly.
If concealed damage is discovered after delivery, contact us as soon as possible and retain all packaging and shipping materials so we can review the applicable carrier, manufacturer, or distributor claim process.
Refunds
When a return is approved, refunds will be processed after the returned merchandise has been received, inspected, and accepted according to the applicable return authorization.
Approved deductions such as restocking fees, original or return freight charges, or other applicable costs may be deducted from the refund.
Refund processing times may vary depending on the manufacturer, distributor, payment provider, and financial institution.
Original shipping or freight charges may be non-refundable where permitted and where applicable to the specific order.
Start a Return or Cancellation Request
Before returning equipment or requesting cancellation, please contact:
Passionate Provisions LLC
Email: sales@passionateprovisions.com
Phone: 1 (888) 294-2354
Please include your order number, product involved, reason for the request, and photographs when the request involves damage or product condition so we can assist you as efficiently as possible.